Terms and Conditions
Last Updated:18th June 2025
Welcome to Magnet! By using our AI-powered fashion marketplace platform, you agree to comply with and be bound by the following terms and conditions. Please review them carefully. If you do not agree with any part of these terms and conditions, you must not use our platform.
1. INTRODUCTION
1.1. These terms and conditions govern your use of Magnet, an AI-powered fashion marketplace platform with delivery services, provided by House of Cloud Technologies Private Limited, located at Bengaluru, India.
1.2. By using our app or platform, you accept these terms and conditions in full. If you disagree with any part of these terms, do not use our platform.
1.3. Magnet is reimagining fashion shopping for Gen Z women in India through natural language search, AI-powered styling suggestions, virtual try-on technology, and delivery services.
2. DEFINITIONS
2.1. "Platform" refers to the Magnet mobile application, website, and all related services.
2.2. "AI Services" includes natural language product search, styling suggestions, virtual try-on features, and personalized recommendations.
2.3. "Delivery" refers to our delivery service available in select locations in Bengaluru and other supported cities.
2.4. "User Content" includes photos, preferences, search queries, and any other content you provide to our platform.
3. ELIGIBILITY AND ACCOUNT REGISTRATION
3.1. Age Requirement: You must be at least 18 years old to use our platform. By using Magnet, you represent and warrant that you are at least 18 years old.
3.2. Account Information: To access certain features, you must register for an account. You agree to provide accurate, current, and complete information during registration.
3.3. Account Security: You are responsible for maintaining the confidentiality of your account credentials and for all activities under your account.
3.4. Mobile Number: Your mobile phone number serves as your primary identifier. You must keep this information current and notify us immediately of any changes.
3.5. Notification Consent: By creating an account, you consent to receive communications from us via SMS, WhatsApp, email, and push notifications for transactional, service-related, and promotional purposes.
4. AI-POWERED SERVICES
4.1. Natural Language Search: Our AI interprets your fashion queries in natural language (e.g., "what should I wear for my friend's birthday under Rs. 2k") and provides curated suggestions.
4.2. Virtual Try-On: We provide virtual try-on technology to help you visualize products. These are digital representations and may not perfectly reflect the actual product appearance.
4.3. Personalization: Our AI learns from your interactions, purchases, and preferences to improve recommendations. This adaptive logic helps us better understand your style and needs.
4.4. AI Accuracy Disclaimer: While we strive for accuracy, AI-generated suggestions and virtual try-on results are approximations. Actual products may vary in appearance, fit, and color.
5. PRODUCTS AND INVENTORY
5.1. Partner Brands: We work with multiple design-forward D2C brands under a sale-or-return or outright model.
5.2. Product Information: We make every effort to ensure product descriptions, prices, and images are accurate, but we do not guarantee complete accuracy.
5.3. Availability: All products are subject to availability. We reserve the right to modify or discontinue products at any time.
5.4. Pricing: Prices are subject to change without notice. The price charged will be the price displayed at the time of order confirmation.
6. ORDERS AND PAYMENTS
6.1. Order Process: By placing an order, you make an offer to purchase products subject to these terms.
6.2. Order Confirmation: All orders are subject to availability and our acceptance. We will confirm your order via email or app notification.
6.3. Payment Methods: We accept various payment methods as displayed on our platform. You agree to provide current, complete, and accurate payment information.
6.4. Order Cancellation: We reserve the right to refuse or cancel any order for any reason, including suspected fraud or unavailability.
7. DELIVERY
7.1. Service Areas: Delivery is available in select areas of Bengaluru and other supported cities as indicated on our platform.
7.2. Delivery Timeline: We aim to deliver orders within the same day, subject to order timing, product availability, and delivery location.
7.3. Delivery Attempts: Our delivery partners will make reasonable attempts to deliver your order. Failed delivery attempts may result in additional charges.
7.4. Force Majeure: We are not liable for delivery delays caused by circumstances beyond our control, including weather conditions, traffic, or other unforeseen events.
8. RETURNS AND REFUNDS
8.1. Return Policy: We accept returns within 7 days of delivery in accordance with our Return Policy available on the platform.
8.2. Return Conditions: Products must be returned in original condition with all tags, packaging, and accessories intact.
8.3. Return Process: Contact our customer service team to initiate a return. We may provide a return pickup service or require you to ship the item back.
8.4. Refund Processing: Approved refunds will be processed within [X] business days to your original payment method.
9. USER CONDUCT
9.1. Prohibited Activities: You agree not to:
Use false information or impersonate others
Engage in fraudulent activities or multiple account creation for malicious purposes
Use automated systems to scrape or copy our content
Attempt unauthorized access to our systems
Violate any applicable laws or regulations
9.2. Content Guidelines: Any content you share (photos, reviews, preferences) must be appropriate and not violate others' rights.
9.3. AI Training: By using our platform, you acknowledge that your interactions may be used to improve our AI services, subject to our Privacy Policy.
10. INTELLECTUAL PROPERTY
10.1. Platform Content: All content on Magnet, including AI algorithms, designs, logos, and software, is our property or that of our licensors.
10.2. User Content: You retain ownership of content you provide but grant us a license to use it for platform operations and AI improvement.
10.3. Virtual Try-On Technology: Our virtual try-on and AI styling technologies are proprietary and protected by intellectual property laws.
11. DATA AND PRIVACY
11.1. Data Collection: We collect and process personal data as described in our Privacy Policy.
11.2. AI Data Usage: Your fashion preferences, search queries, and interaction data help improve our AI recommendations.
11.3. Photo Processing: Images you upload for virtual try-on are processed by our AI and may be temporarily stored for service provision.
12. DISCLAIMERS AND LIMITATIONS
12.1. Service Availability: Our platform is provided "as is" and "as available." We don't guarantee uninterrupted service.
12.2. AI Limitations: AI-generated suggestions are based on algorithms and may not always meet your expectations or preferences.
12.3. Third-Party Integration: We may integrate with third-party services for payments, delivery, or other functions. We're not responsible for their performance.
12.4. Limitation of Liability: Our liability is limited to the maximum extent permitted by law. We're not liable for indirect, incidental, or consequential damages.
13. INDEMNIFICATION
13.1. You agree to indemnify and hold us harmless from any claims, damages, or expenses arising from your use of the platform or violation of these terms.
14. TERMINATION
14.1. Termination Rights: We may suspend or terminate your account for violations of these terms or fraudulent activity.
14.2. Effect of Termination: Upon termination, your access to the platform will cease, and we may delete your account data.
14.3. Data Retention: Inactive accounts may have their data deleted after 2 years of inactivity.
15. MODIFICATIONS
15.1. Terms Updates: We reserve the right to modify these terms at any time. Changes will be posted on the platform and take effect immediately.
15.2. Continued Use: Your continued use after changes constitutes acceptance of the modified terms.
16. GOVERNING LAW AND DISPUTES
16.1. Governing Law: These terms are governed by the laws of India.
16.2. Jurisdiction: Any disputes shall be subject to the exclusive jurisdiction of courts in Bengaluru, Karnataka.
16.3. Dispute Resolution: We encourage resolving disputes through direct communication before pursuing legal action.
17. GRIEVANCE OFFICER
In accordance with the Information Technology Act, 2000 and Consumer Protection (E-commerce) Rules, 2020:
Grievance Officer Name - Dachen Tamang
Designation: Director & Co-founder
House of Cloud Technologies Private Limited
Address: WeWork Prestige Cube, Site No. 26, Laskar Hosur, Adugodi, Bangalore South, Bangalore- 560030, Karnataka
Email: dachen@magnet.fashion
Phone: 8695084829
Working Hours: Monday - Friday (10:00 AM - 6:00 PM)
18. CONTACT INFORMATION
For customer support and general inquiries:
Email: priyank@magnet.fashion
Phone: +91-8434096657
Address: House of Cloud Technologies Private Limited
WeWork Prestige Cube, Site No. 26, Laskar Hosur, Adugodi, Bangalore South, Bangalore- 560030, Karnataka
19. MISCELLANEOUS
19.1. Severability: If any provision of these terms is deemed invalid, the remaining provisions shall continue in effect.
19.2. Entire Agreement: These terms, along with our Privacy Policy, constitute the entire agreement between you and us.
19.3. Language: In case of any translation, the English version of these terms shall prevail.
By using Magnet, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.